Support

How can we help?

Bloom Blocks is made by one person, and that person answers the email.

Talk to a real person. Email playpalapps2024@gmail.com and you will get a personal reply, usually within seven days. Mention your device, for example "iPhone 17" or "Pixel 9", so we can help faster.

Playing the game

How do I play?

The board is a flower: five rings of twelve petals around a heart. Drag any of the three pieces from the tray onto the rings. Pieces curve to fit and wrap around a ring. Fill a whole ring, or a ray (one petal from every ring between the heart and the rim), and it blooms. When the tray is empty you get three new pieces. The game ends when no piece fits and no twist or Petal Bomb can help.

How do I twist a ring?

Put a finger on any ring that has petals on it and drag around the circle. The ring turns with your finger, and rays that would bloom light up. Let go to keep the turn. Each twist uses one from the counter with two arrows. You start a game with two, can hold three, and earn one back every time you bloom a whole ring. A turn that would leave the ring looking the same costs nothing.

What is the flower in the middle?

It grows as you bloom rings and rays: seed, sprout, bud, blossom, full bloom and radiant bloom. The arc around it shows how close the next stage is.

How do combos work?

Blooming on back-to-back turns builds a combo, and each step of the combo adds to your bloom points. The combo survives up to two placements without a bloom, so you have room to set up the next one.

What is the Bloom meter and the Petal Bomb?

Every bloom fills the Bloom meter. A ray fills one segment and a ring fills three. A full meter earns a Petal Bomb, and you can hold up to three. Tap the flower button, then tap the board, to clear a patch of nine petals. If no piece fits but you still have a bomb, the game keeps going so you can use it.

What is Daily Bloom?

Once a day there is a new puzzle where every player starts with the same pieces. Playing it on consecutive days builds your streak. A new puzzle arrives at midnight in your local time.

How does undo work?

You get one free undo in each game. After that an undo costs 50 petals. If you are out of petals, you can watch a reward video for a free one.

What is a revive?

Once per game, when you run out of moves, you can watch a reward video to clear two rings and two rays and get a fresh set of pieces.

What are petals for?

Petals unlock themes. You earn them from your score, from every ring and ray you bloom, from achievements and from a small gift each day you open the game.

Ads and purchases

When will I see ads?

Reward videos only play when you choose them. A short ad may appear between games, never in the middle of one, and never in your first few games.

What does Remove Ads do?

It is a single one-time purchase that removes the ads between games for good. Reward videos stay available for when you want a revive, an undo or bonus petals.

I bought Remove Ads but still see ads between games.

Open Settings, tap Remove Ads, then tap Restore purchase. Make sure you are signed in to the same Apple ID or Google account you used to buy it. If that does not fix it, email us.

How do I restore my purchase on a new phone?

Install the game, open the Remove Ads screen from the home screen or Settings, and tap Restore purchase.

How do I get a refund?

Purchases are handled by Apple or Google, so refunds follow their policies. On Apple devices visit reportaproblem.apple.com. On Android open your order in Google Play and choose Request a refund.

Progress and settings

Is my progress backed up?

Progress is stored on your device only. It is included in your normal device backup, but it does not sync between devices, and uninstalling the game removes it.

I hear no sound.

On iPhone, check the silent switch on the side of the phone: the game respects it. Then check that Sound effects and Music are on in Settings.

How do I change the tracking or privacy choice I made?

On iPhone and iPad go to Settings > Privacy & Security > Tracking. In regions that require consent, a Privacy choices button appears in the game's Settings. See the Privacy Policy for details.

How do I start over?

Open Settings in the game and tap Reset all progress. This cannot be undone. A Remove Ads purchase is kept.